IVR is a computerised telephony voice platform, it automates various customer services and gives much needed control to the end user. IVR leverages the latest developments in Computer and telephony industry. IVR provides callers with a menu of options for navigating the phone system to reach the department or phone number they desire. An auto attendant can be quite simple, or it can provide advanced features such as voice recognition and text-to-speech translation. So, When you dial your phone banking a pre-recorded voice greets you, guides to avail various services provided by the bank and Acts as a navigator to get right information sought by you.
Features of IVR Service
Never Missed a Business Call
Record every missed customer call or received call and request for a callback.
Provide 24*7*365 Customer Service
Always available to provide customer assistance even after business hours.
Answer customer calls from anywhere
Allows agents to address customer issues on the fly.
Easy and Quick Deployment
Get your applications up and running more quickly
Evaluate IVR performance
Get access to daily, weekly, or monthly web-based reports of IVR performance, allowing you to optimize the solution efficiently.
Secure your Business
IVR secures sensitive caller data and recordings
IVR solutions for :
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